Frequently Asked Questions
Find quick answers to the most common questions about MyClone.
General Questions
What is MyClone?
MyClone is an AI platform that creates digital clones of experts. These clones can interact with people 24/7, sharing expertise and providing guidance based on the expert’s knowledge and communication style.
How does it work?
We train AI models on expert content (books, podcasts, videos, etc.) to create clones that can answer questions and provide advice in the expert’s style.
Is this really AI?
Yes! MyClone uses advanced AI language models trained on specific expert knowledge to generate responses.
Can I create my own clone?
Yes! Pro and Enterprise plans include persona creation. Upload your content, and we’ll create an AI clone of you.
Getting Started
How do I sign up?
Visit app.myclone.is/signup, enter your email, and create a password. It takes less than 1 minute!
Is there a free plan?
Yes! The free plan includes 10 conversations per month with all expert clones.
Do I need a credit card for the free plan?
No credit card required for the free plan.
How do I upgrade my plan?
Go to Settings → Billing → Choose Plan. Upgrades are instant!
Using MyClone
How do I start a conversation?
- Log in to your account
- Choose an expert clone
- Type your question
- Get instant responses!
What can I ask?
Ask anything related to the expert’s area of expertise. Be specific and provide context for best results.
Can I have multiple conversations?
Yes! Start as many conversations as your plan allows.
Are conversations private?
Yes! All conversations are encrypted and private. Only you can see your chats.
Creating Your Clone
How long does it take to create a clone?
Initial setup takes 5-10 minutes. Processing your content takes 1-24 hours depending on volume.
What content should I upload?
Your best work that represents your expertise:
- Books, articles, blog posts
- Podcast/video transcripts
- Course materials
- Presentations
How much content do I need?
Minimum: 10,000 words Recommended: 50,000+ words for best results
Can I update my clone?
Yes! Add new content anytime to keep your clone current.
Will my clone sound like me?
Yes! The AI learns your communication style from your content.
Technical Questions
What browsers are supported?
All modern browsers: Chrome, Firefox, Safari, Edge.
Does it work on mobile?
Yes! MyClone works great on phones and tablets.
Is there an app?
Currently web-only, but it’s mobile-optimized. Native apps coming soon!
Can I integrate MyClone into my website?
Yes! Enterprise plans include embeds and API access.
What about API access?
Enterprise plans include full API access for custom integrations.
Billing & Pricing
How much does it cost?
- Free: $0/month (10 conversations)
- Pro: $29/month (unlimited)
- Enterprise: Custom pricing
See Pricing for details.
Can I cancel anytime?
Yes! Cancel anytime with no penalties. Access continues until period ends.
Do you offer refunds?
Yes, 14-day money-back guarantee on all paid plans.
What payment methods do you accept?
Credit/debit cards, ACH transfer (Enterprise), and invoicing (Enterprise).
Are there discounts?
- Students: 50% off
- Annual plans: 20% off (2 months free)
- Volume discounts for teams
Privacy & Security
Is my data safe?
Yes! We use:
- End-to-end encryption
- SOC 2 compliant infrastructure
- Regular security audits
- GDPR compliance
Who can see my conversations?
Only you. Conversations are private and encrypted.
Do you sell my data?
Never. We don’t sell or share your data with third parties.
Can I export my data?
Yes! Export all your conversations and data anytime.
Can I delete my account?
Yes. Go to Settings → Account → Delete Account. All data is removed within 30 days.
Quality & Accuracy
How accurate are the clones?
Clones are trained on extensive expert content and tested for quality. Accuracy depends on the quality and quantity of training data.
Can clones be wrong?
Yes. AI can make mistakes. Always use critical thinking and verify important information.
What if a response doesn’t sound right?
Rate the response poorly and provide feedback. This helps us improve.
Do clones have access to real-time information?
No. Clones are trained on specific content and don’t have internet access.
Can clones give medical or legal advice?
No. Clones explicitly avoid medical, legal, or financial advice requiring professional licensing.
Troubleshooting
Clone isn’t responding
- Check your internet connection
- Refresh the page
- Try a different browser
- Contact support if issue persists
Responses are slow
- Check system status page
- Wait a few moments and try again
- Peak times may have slight delays
Can’t log in
- Reset password
- Clear browser cache
- Try incognito mode
- Contact support
My question isn’t answered here
Email support@myclone.is or use the chat widget.
Best Practices
How do I get better responses?
- Be specific - Provide details and context
- Ask follow-ups - Dig deeper into topics
- Provide context - Share your situation
- Be clear - Use simple, direct language
See Conversation Strategies for more tips.
How often should I update my clone?
Weekly for active creators, monthly minimum for best results.
Should I chat with multiple experts?
Yes! Different perspectives can provide valuable insights.
Support
How do I get help?
- 📧 Email: support@myclone.is
- 💬 Live Chat: Available on all pages
- 📚 Docs: You’re reading them!
- 🎫 Support Tickets: Via dashboard
What are your support hours?
- Email: 24/7 (response within 24 hours)
- Chat: Mon-Fri, 9am-6pm EST
- Enterprise: 24/7 dedicated support
How fast do you respond?
- Free: Within 48 hours
- Pro: Within 24 hours
- Enterprise: Within 4 hours
Additional Resources
- Quick Start Guide - Get started in minutes
- Creating Your Clone - Build your persona
- Best Practices - Tips for success
- Pricing - Plans and pricing
Still have questions? Contact our support team →